{"id":150,"date":"2019-05-03T20:17:12","date_gmt":"2019-05-04T03:17:12","guid":{"rendered":"http:\/\/new.baddogranchsaddles.ca\/us\/?page_id=150"},"modified":"2025-03-13T16:52:36","modified_gmt":"2025-03-13T23:52:36","slug":"faq-policies","status":"publish","type":"page","link":"https:\/\/baddogranchsaddles.ca\/us\/faq-policies\/","title":{"rendered":"FAQ & POLICIES"},"content":{"rendered":"\n

Frequently Asked Questions<\/h2>\n\n\n\n
\n
\n
I have shoulder injuries, old knees and a sore back. Riding is not that comfortable and I need a comfy saddle so I won’t be crippled when I get off after a long ride. Are Australian saddles suitable?<\/h5>
\n

Yes, yes and yes!! Because of the more forward style of saddle, like an English, you sit back in your seat, your legs come slightly forward and your heels are down in your stirrups. This is not a forced position but natural to this style of saddle. So when you are out on the trail you are truly sitting in your seat, your pelvis is naturally rolled back in a neutral position so this takes pressure off of your low back and hips. If your horse comes upon a trail monster and spooks, you will stay in your saddle because you are already in a secure riding position. The narrow 2\u2033 stirrup leathers takes the pressure off of your knees since the leathers are so easy to turn, unlike the wider and heavier western leathers.<\/p>\n<\/div><\/div>\n\n\n\n

I’m a new rider or have always rode in a Western. I would feel more comfortable with a horn<\/h5>
\n

I don\u2019t try to convince someone which to get. A horn or no horn if they have strong preferences. But I do like to educate on the fact that a horn is not a safety feature. They were designed for roping. So unless you are roping cattle do you really need one? For the horn bag sure. Horns have been known to hook rider\u2019s clothing, chaps and I have heard of stories of people hanging from the horn this way. They also have been know to break many pelvis as the rider lands on the front of the saddle in a bucking situation. They are a pain on the trail. Leaning under tree branches they are in the way and grap shirt snaps. To hold onto a horn during cantering will only throw the rider off balance. In the end it is up to each individual rider what is best for them, but these are some things to consider.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

\n
What’s the difference between the fleece panel like a western and the serge panel on the traditional Australian Stock Saddle?<\/h5>
\n

Basically the difference is the English came to Australia with their English saddles and the Australians began to modify the saddle for the rough terrain they were riding in. The serge panels conform to the horse\u2019s back with continued riding. Along with the riding position that the saddle puts you in, this allows for a larger distribution of weight over the saddle. These types of saddles don\u2019t need a thick pad on most horses as the panel has plenty of cushioning, like an English saddle. The western fleece panels were designed with the most readily available material around which was fleece. This type of panel does usually require a thicker pad for conformation to the horse\u2019s back. The serge panel has the abilitiy to mold into curved areas of the horse\u2019s back, where the fleece panel does require the pad for that ability and tends to be suited to wider backed horses. Both panels have their pros and cons and suitability to different breeds of horses.<\/p>\n<\/div><\/div>\n\n\n\n

I can’t lift my heavy western saddle anymore<\/h5>
\n

Great! All the more reason to try a light weight Australian Saddle! The weights range from 13 lbs for the Endurance Style saddles, to about 28 lbs for more heavier saddles. We even have had some of our older clients tell us they remove the stirrup leathers when they put the saddle on to lighten them up even more.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Saddle Seat Sizing: Women<\/h3>\n\n\n\n
15″<\/h5>
\n

95 – 115 lbs
Pant Size: 4\/6<\/p>\n<\/div><\/div>\n\n\n\n

16″<\/h5>
\n

115 – 140 lbs
Pant Size: 6\/8<\/p>\n<\/div><\/div>\n\n\n\n

17″<\/h5>
\n

140 – 160 lbs
Pant Size: 10\/12<\/p>\n<\/div><\/div>\n\n\n\n

18″<\/h5>
\n

160 – 180 lbs
Pant Size: 14\/16<\/p>\n<\/div><\/div>\n\n\n\n

19″<\/h5>
\n

180 – 200 lbs
Pant Size: 18\/20<\/p>\n<\/div><\/div>\n\n\n\n

20″<\/h5>
\n

200 – 220 lbs
Pant Size: 20\/22<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

\n

Saddle Seat Sizing: Men<\/h3>\n\n\n\n
15″<\/h5>
\n

110 – 130 lbs
Pant Size: 26\/28
<\/p>\n<\/div><\/div>\n\n\n\n

16″<\/h5>
\n

130 – 150 lbs
Pant Size: 28\/30<\/p>\n<\/div><\/div>\n\n\n\n

17″<\/h5>
\n

150 – 180lbs
Pant Size: 31\/34<\/p>\n<\/div><\/div>\n\n\n\n

18″<\/h5>
\n

180 – 200lbs
Pant Size: 36\/38<\/p>\n<\/div><\/div>\n\n\n\n

19″<\/h5>
\n

200 – 220 lbs
Pant Size: 38\/40<\/p>\n<\/div><\/div>\n\n\n\n

20″<\/h5>
\n

220 – 220 lbs
Pant Size: 40\/42<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Unisex Apparel<\/h2>\n\n\n\n
X-Small<\/h5>
\n

Chest: 38-40″
Waist: 36-38″
Hips: 38-40″<\/p>\n<\/div><\/div>\n\n\n\n

Small<\/h5>
\n

Chest: 41-43″
Waist: 39-41″
Hips: 41-43″<\/p>\n<\/div><\/div>\n\n\n\n

Medium<\/h5>
\n

Chest: 44-45″
Waist: 42-44″
Hips: 44-45″<\/p>\n<\/div><\/div>\n\n\n\n

Large<\/h5>
\n

Chest: 46-48″
Waist: 45-47″
Hips: 46-48″<\/p>\n<\/div><\/div>\n\n\n\n

X-Large<\/h5>
\n

Chest: 49-51″
Waist: 48-50″
Hips: 49-51″<\/p>\n<\/div><\/div>\n\n\n\n

XX-Large<\/h5>
\n

Chest: 52-54″
Waist: 51-53″
Hips: 52-54″<\/p>\n<\/div><\/div>\n\n\n\n

3X-Large<\/h5>
\n

Chest: 55-57″
Waist: 54-56″
Hips: 55-57″<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

\n

Jackets & Vests: Women<\/h2>\n\n\n\n
X-Small<\/h5>
\n

Chest: 33-35″
Waist: 30-32″
Hips: 34-36″<\/p>\n<\/div><\/div>\n\n\n\n

Small<\/h5>
\n

Chest: 36-38″
Waist: 33-35″
Hips: 37-39″<\/p>\n<\/div><\/div>\n\n\n\n

Medium<\/h5>
\n

Chest: 38-40″
Waist: 35-37″
Hips: 39-41″<\/p>\n<\/div><\/div>\n\n\n\n

Large<\/h5>
\n

Chest: 41-43″
Waist: 38-40″
Hips: 42-44″<\/p>\n<\/div><\/div>\n\n\n\n

X-Large<\/h5>
\n

Chest: 44-46″
Waist: 41-43″
Hips: 45-47″<\/p>\n<\/div><\/div>\n\n\n\n

1X-Large<\/h5>
\n

Chest: 46-49″
Waist: 43-45″
Hips: 47-49″<\/p>\n<\/div><\/div>\n\n\n\n

XX-Large<\/h5>
\n

Chest: 49-51″
Waist: 46-48″
Hips: 50-52″<\/p>\n<\/div><\/div>\n\n\n\n

3X-Large<\/h5>
\n

Chest: 52-54″
Waist: 49-51″
Hips: 53-55″<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

\n
\n

Jackets & Vests: Men<\/h2>\n\n\n\n
Medium<\/h5>
\n

Chest: 44-45″
Waist: 42-44″
Hips: 44-45″<\/p>\n<\/div><\/div>\n\n\n\n

Large<\/h5>
\n

Chest: 45-48″
Waist: 45-47″
Hips: 46-48″<\/p>\n<\/div><\/div>\n\n\n\n

X-Large<\/h5>
\n

Chest: 49-51″
Waist: 48-50″
Hips: 49-51″
<\/p>\n<\/div><\/div>\n\n\n\n

XX-Large<\/h5>
\n

Chest: 53-54″
Waist: 51-53″
Hips: 52-54″<\/p>\n<\/div><\/div>\n\n\n\n

3X-Large<\/h5>
\n

Chest: 55-57″
Waist: 54-56″
Hips: 55-57″<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

\n

<\/h2>\n<\/div>\n<\/div>\n\n\n\n
\n
\n

Bad Dog Ranch Policies<\/h2>\n\n\n\n
Shipping<\/h5>
\n

Bad Dog Ranch ships across Canada and the US for Free. Yes, this includes shipping saddles! International shipping is calculated on each individual order. For International orders shipping rates will depend on which country as well as how parcels are chosen to be shipped. These options are discussed with each customer before we ship. 30-Day Trial: You have 30 days to try your saddle or item to see if it works for you and if you are not happy then you can return it for a refund. We don’t pay for return shipping but can provide a return label at a better cost than if you ship it yourself.<\/p>\n<\/div><\/div>\n\n\n\n

Return Policies<\/h5>
\n

We hope that you are completely satisfied with what you have ordered. But if you need to return your order, shipping is at the customer\u2019s expense, unless we have shipped an incorrect item or clothing size than what was ordered. We reimburse once we have inspected the items returned. Items must be in new condition. If not then we either will not accept them back or will adjust the return price to reflect the wear on an item. There is a 5% restocking fee applied to returns. 30 Day Trial: You have 30 days to try your saddle or item to see if it works for you and if you are not happy then you can return it for a refund.<\/p>\n<\/div><\/div>\n\n\n\n

Saddles<\/h5>
\n

The same applies to saddles on returning. If you are not sure the saddle will be a good fit, then we suggest the following to keep it from getting scratched: For the stirrup leathers, either wrap a cloth around them and tape or use wool covers.<\/p>\n<\/div><\/div>\n\n\n\n

Saddle Adjustments<\/h5>
\n

The Bad Dog Saddles are on an adjustable tree. If your saddle needs to be adjusted at any time you own that saddle, the adjustment is free. You will need to pay for the shipping to and from us, but again we can provide a shipping label. We require a new wither tracing as well as a picture of how the saddle is currently fitting on your horse. Any issues that you are having with the fit will need to be discussed as well.<\/p>\n<\/div><\/div>\n\n\n\n

Saddle Consignment<\/h5>
\n

If you would like to consign your saddle with us, we will do our best to sell your saddle. Our commission rate is 20%. We will set a price that you are happy with. If there is a lower price offered we will discuss this with you if it is not within the range we have agreed on before accepting the purchase. If we haven\u2019t sold the saddle within a reasonable time frame that you want, you can have us return it at any time. Shipping the saddle back is at the customer\u2019s expense.<\/p>\n\n\n\n

Terms & Conditions <\/h4>\n\n\n\n

These terms and conditions ( the \u201cterms and conditions\u201d) govern the site www.baddogranchsaddles.ca\/us<\/a> (the \u201csite\u201d). This site is owned and operated by Amber Rhiamon and Robert Pratt. The site being an e commerce site selling Australian saddles, equine tack and outerwear clothing.<\/p>\n\n\n\n

By using this site, you agree to have read and understood the terms and conditions and agree to abide by them at all times.<\/p>\n\n\n\n

All contact published and made available on this site is the property of Amber Rhiamon and Robert Pratt, and the site\u2019s creators. This includes but isn\u2019t limited to logos, images, documents. <\/p>\n\n\n\n

Accounts<\/strong><\/p>\n\n\n\n

When you create an account you are agreeing to the following terms:<\/p>\n\n\n\n

1: You are solely responsible for the creation of your account and the information within it including passwords, address etc. <\/p>\n\n\n\n

2: It is up to you to keep your information updated in your account. Such as address, phone numbers etc. This is important for us to ship out products to the correct location<\/p>\n\n\n\n

Sales of Goods:<\/strong><\/p>\n\n\n\n

The terms and conditions govern the sale of goods on our site:<\/p>\n\n\n\n

Saddles<\/p>\n\n\n\n

Equine Tack<\/p>\n\n\n\n

Clothing<\/p>\n\n\n\n

These terms and conditions apply to all the goods when you access our site, including product that is listed as out of stock. All stock that is displayed is kept up to date as well as we can. Occasionally we may be out of stock of an item and haven\u2019t updated that item yet. Inventory can sometimes be inaccurate. We will inform you if we are out of stock of an item you are purchasing or trying to purchase. <\/p>\n\n\n\n

We reserve the right to cancel your order if needed. You agree to monitor your payment instrument to make sure of a refund being applied. <\/p>\n\n\n\n

Payments:<\/strong><\/p>\n\n\n\n

We accept:<\/p>\n\n\n\n

Credit Cards<\/p>\n\n\n\n

Direct Debit – transfers<\/p>\n\n\n\n

Wire transfer<\/p>\n\n\n\n

All transactions are processed through a gateway provider and are not stored or processed on our servers. All sensitive\/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.<\/p>\n\n\n\n

Shipping Information: <\/strong><\/p>\n\n\n\n

We ship either courier (2 – 9 days depending on the region), Canada Post, USPS<\/p>\n\n\n\n

Tracking information will be emailed to you once the order has been processed.<\/p>\n\n\n\n

You will not be charged for shipping items that you have purchased from our site. We do not however cover the return shipping if you chose to return your item. We can provide a mail slip for you. The cost will be deducted from the refund issued to you for the items purchased.<\/p>\n\n\n\n

If you are purchasing outside of Canada, you may be charged duties and taxes coming in to your country. We are not responsible for paying the duties and taxes and we not responsible for you paying them. Usually the courier will send a notification that duties or taxes are due, which you pay through the courier. <\/p>\n\n\n\n

Consumer Protection Law:<\/strong><\/p>\n\n\n\n

Where the Business Practice and Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislations. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.<\/p>\n\n\n\n

Limitations of Liability:<\/strong><\/p>\n\n\n\n

Amber Rhiamon, Robert Pratt, our directors and affiliates will not be liable for any actions, claims, losses, damage, liabilities, expenses including legal fees for your use of this site. <\/p>\n\n\n\n

Indemnity:<\/strong><\/p>\n\n\n\n

Except where prohibited by law, you indemnify and hold harmless Amber Rhiamon, Robert Pratt, our directors and our affiliates from any actions, claims, losses, damage, liabilities and expenses, including legal fees arising from you using our site or your violation of our Terms and Conditions. <\/p>\n\n\n\n

Applicable Law: <\/strong><\/p>\n\n\n\n

These Terms and Conditions are governed by the laws of the province of British Columbia.<\/p>\n\n\n\n

Severability:<\/strong><\/p>\n\n\n\n

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, these provisions will be deemed void and will be removed from these Terms of Conditions. All other conditions will not be affected by the removal and the rest of the Terms and Conditions will still be considered valid.<\/p>\n\n\n\n

Changes:<\/strong><\/p>\n\n\n\n

These Terms and Conditions may be amended from time to time in order to remain compliant with the law and to reflect any changes to the way we operate our site and the way we expect users to behave on our site. We will post notices on our site as to when changes have been made to our Terms and Conditions.<\/p>\n\n\n\n

Please contact us via our Contact us page if you have any questions<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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